Frequently Asked Questions

Simply sign up on our platform, enter pickup and delivery details, and confirm your order. A nearby delivery partner will be assigned to handle your delivery promptly and efficiently.

You can track your package in real time through our app or website using the tracking ID provided when you place your order. Our tracking system gives you accurate updates on your package’s location and estimated arrival time.

We currently operate in multiple locations. Check our website for service availability in your area by entering your zip code in the service area checker on our homepage.

We prioritize secure deliveries, but if any issues arise, our support team is available to assist you. We have a comprehensive package protection policy to handle any incidents with lost or damaged items.

You can send most items through our service, excluding illegal goods, hazardous materials, and extremely fragile items. There are size and weight restrictions depending on the type of delivery partner available in your area.

Our pricing is based on distance, package size, and delivery urgency. You’ll receive a transparent price quote before confirming your delivery request, with no hidden fees or surcharges.

We accept all major credit cards, digital wallets like Apple Pay and Google Pay, and in some locations, cash on delivery. Business customers can also set up invoicing for regular deliveries.

Still have questions? Contact our support team at support@thelivry.com

Download Thelivry App

Download Thelivry app from the Playstore or the Appstore, create an account, get Thelivry request and help users pick and deliver items to their respective locations.

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Thelivry

Download Thelivry app from the Playstore or the Appstore,create an account,get Thelivry request and help users pick and delivery itemes to the respective locations

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